Refund, Returns, Exchanges & Cancellation Policy
Refund, Returns, Exchanges & Cancellation Policy
Alayaa Jewels
Returns & Exchanges – 48 Hour Policy
At Alayaa Jewels, we strive to offer premium-quality jewellery along with a smooth and reliable shopping experience. Returns or exchanges may be requested within 48 hours of receiving your order, subject to the conditions mentioned below.
Store Credit & Exchanges
We do not offer direct monetary refunds. However, eligible products may be returned for store credit equivalent to the purchase value. Customers may also request an exchange for another product of equal value.
Eligibility for Store Credit & Exchange
To qualify for a return or exchange, please ensure that:
The product is unused, unworn, and free from any scratches or damage
All original packaging, invoices, and tags are intact
The request is raised within 48 hours of delivery by emailing support@alayaa.com
with your order number and product details
Customized or made-to-order products are not eligible for return, exchange, or store credit
In case of damaged product claims, a complete unboxing video is mandatory for verification.
Return Process
If the received product is correct and without defects:
Customers are required to ship the product back to our warehouse at their own expense
Alternatively, we may arrange a reverse pickup at an additional cost, which will be communicated upon request
Steps to Initiate a Return or Exchange
Email support@alayaa.com
with:
Order number
Product details
Reason for return or exchange
Our customer support team will respond within 24–48 business hours
Securely pack the product in its original packaging to prevent transit damage
For self-shipping, share courier details with us. For reverse pickup, hand over the parcel to our courier partner once scheduled
Processing & Store Credit
Returned items will undergo a quality inspection upon receipt
If approved, store credit will be issued within 24–48 hours
Store Credit Terms
Valid for 1 year from the date of issue
Must be redeemed against a cart value equal to or greater than the credit amount
Cannot be split into multiple uses
Non-transferable and cannot be combined with other discount codes
Cancellation Policy
Cash on Delivery (COD) orders may be cancelled within 48 hours of placing the order
To request cancellation, email support@alayaa.com
with your order number
Customized products cannot be cancelled once order processing has begun
Refund Policy
Refunds are not applicable for products delivered in perfect condition as per the original order.
Damaged or Defective Products
In the rare event that you receive a damaged or defective item:
Please notify us within 24 hours of delivery via support@alayaa.com
We will arrange a reverse pickup and ship a replacement upon verification of the returned product
Important Notes
Do not accept packages that appear tampered with or damaged during delivery
An unboxing video is required for all damage-related claims
Claims without supporting video evidence may not be processed
Open delivery is not available for COD orders
For any further assistance, please contact:
support@alayaa.com